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  1. Home
  2. Customer Service
  3. Safety, Security, & Policy - Terms and Conditions



"Gift Card" shall mean the Sony Store or eGift Card.

"Product" means any item offered for sale or licensing on the Website or Sony's direct sales materials (ads, catalogs, specifications sheets, etc.), including but not limited to hardware devices, software, accessories, configurations of hardware and software, CDs, DVDs, Blu-ray discs, PlayStation games and all associated documentation.

"Website" means the Sony Store website located at and/or

Entire Agreement:

The terms and conditions herein may NOT be altered, supplemented, or amended by the use of any additional document(s) that purport to be an agreement of the parties. Any attempt to supplement or amend these terms and conditions or to enter an order for Product(s) which is subject to additional or altered terms and conditions shall be null and void.

Orders/ Acceptance by Sony/Acceptance of This Agreement by You:

All orders of Products placed by you with Sony are non-cancelable and shall be subject to acceptance by Sony. Sony reserves the right to reject any order you place with us, and/or to limit the quantities on any order. Notwithstanding any order confirmation or other communications sent by Sony, your order shall not be deemed accepted by Sony until Sony's shipment of the products ordered. Your submission of your order shall constitute your full acceptance of these terms and conditions. IF YOU DO NOT ACCEPT THESE TERMS, PLEASE DO NOT SUBMIT AN ORDER.

Limited Warranties:

With respect to Sony branded Products, Sony makes no warranties except those stated in the Sony limited warranty cards included with the Products, or, in the case of optional extended warranties issued by Sony, such extended warranty documentation. With respect to third party (i.e. non-Sony branded) Products, such Products are sold by Sony AS IS. However, the third party manufacturer or supplier of these Products may offer its own warranties, and you agree to look solely to such manufacturer or supplier for any warranty related claims. SONY EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MECHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ANY IMPLIED WARRANTIES OF NON-INFRINGEMENT.

Software License Terms:

All software (including pre-loaded software contained in hardware) is provided subject to such software's end user license agreement. You agree that you will be bound to such agreement.

Payment Terms; Price Confirmation/Billing Errors:

Unless otherwise indicated, the purchase price of Products will be billed in full at the time of Product shipment. Sony will charge credit cards upon shipment. Sony accepts Mastercard, Visa, American Express and Discover. Sony does not accept cash, COD, purchase orders, personal checks or the Sony Preferred Card unless specific arrangements have been made for business sales. Sony payment terms are subject to change without notice at Sony's sole discretion. For orders from the Website, we confirm the price of a Product as part of our order processing procedures. In the unlikely event that a price stated on a Sony Web site or direct sales materials are incorrect, then the following applies: If a Product's correct price is lower than our stated price, we charge the lower price and ship you the Product. If a Product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. We reserve the right to correct the balance of your Gift Card if we believe a clerical, billing or accounting error occurred. Sony shall not be liable for any billing errors unless you advise us of such billing error within sixty (60) days of its transaction date. Sony further accepts the Sony Gift Card and up to 10 Gift Cards can be used for payment.


Sony continually updates and revises Products. Sony may revise and/or discontinue Products at any time. Changes in products shipped and products described on Sony websites and/or direct sales materials are possible. Sony Products are new unless specified as refurbished.

Gift Cards:

Your Gift Card is issued by Sony and has no expiration date. The Gift Card must be activated prior to its initial use and presented at time of purchase. The value loaded on your Gift Card is a pre-payment only for the purchase of Products and services from the Website, Sony Stores and Sony Factory Outlet stores. No credit card, credit line, overdraft protection or deposit account is associated with the Gift Card. The Gift Card may not be returned, redeemed or exchanged for cash, or used as payment on any Sony account except where required by law. No interest, dividends or any other earnings on funds deposited to a Gift Card will accrue or be paid or credited to you by Sony. The value associated with the Gift Card is not insured by the Federal Deposit Insurance Corporation. The Gift Card will not be replaced if lost or stolen and Sony will not be responsible for any unauthorized transaction on the Gift Card. Up to 10 Gift Cards may be used as payment for your purchase.

Coupons & Promotional Codes:

You may not use coupons or promotional codes toward the purchase of gift cards, refurbished or open-box returned product, shipping & handling or sales tax.

Coupons and promotional codes are non-transferable, may only be used once and may not be redeemed for cash or credit. Coupons must be surrendered at time of redemption at Sony Stores, and unique coupon codes must be provided at time of redemption through the Website and Sony Store telesales. Coupon and promotional code offers are void where prohibited, taxed or restricted by law. Lost coupons and promotional codes cannot be replaced. Coupon and promotional code offers are valid only in the United States, excluding territories. If you have questions regarding a coupon or promotional code, please call 1-888-900-9872. Coupon/promotional code programs may be terminated or modified by Sony at any time in its sole discretion. Unless otherwise permitted by the terms of the promotional offers, limit of one coupon/promotion code per purchase applies.


Please make sure your desired spelling is correct as shown. Products which are engraved cannot be returned. The 30 day return period does not apply to engraved products. These products MAY NOT be returned for refund or exchange unless they contain defects in materials or workmanship or are otherwise returnable under applicable warranty provisions. Sony's limited warranty does not cover replacement of engraving. In the event your engraved product receives service under Sony's limited warranty or any extended service plan offered by a third party, use of necessary replacement parts may eliminate the engraving on the product.

Return Policy

Sony's return policy allows for most products purchased directly from the Sony Store and shipped to locations in the United States to be returned by you after obtaining a Sony return authorization number (RMA) during the 30 day return period following date of shipment by Sony for a refund of purchase price actually paid. You may also return your Sony Store purchase to any Sony Store retail location with your order confirmation document. Movies, music, game hardware, games, software, professional products, gift cards, engraved products and 500mm super telephoto lens (SAL500F40G) are final sales and can only be exchanged for the same product if defective. If you have received damaged, defective or incorrectly shipped merchandise, please notify Sony Customer Care within 30 days. The RMA number may be obtained by calling Sony Customer Care at 1-877-244-9959, and must be noted on the outside of the returned product's container. Products must be returned in the original packaging. Shipping and handling charges are not refundable. 15% restocking fees may apply. RMAs are valid for only 7 days from issuance. You are responsible for and must prepay all shipping charges and you shall assume all risk of loss or damage to product while in transit to Sony. If you return product to Sony (i) without a RMA from Sony or (ii) beyond the 7 day issuance period, or (iii) without original packaging, Sony retains the right to either refuse delivery of such return or charge you a restocking fee. Please allow up to eight weeks for Sony to credit your account.

Sony's limited warranty terms and conditions do not cover replacement of engraving. In the event your engraved Product receives service under Sony's limited warranty or any extended service plan, use of necessary replacement parts may eliminate the engraving on the Product.

Shipping and Handling/Risk of Loss:

Except for products shipping to Mexico, product prices do not include shipping and handling. Sony will use its discretion in selecting a reputable carrier and appropriate means of shipment. Risk of loss or damage to Products in transit is yours. In the event of Product damage or loss during transit, it is your responsibility to file a claim with the carrier.

Limitation of Liability:



Except for products shipping to Mexico, prices do not include any sales, local or other similar taxes. Where applicable, taxes will be shown on and added to your invoice. All such taxes shall be paid by you.


You certify and agree that you are purchasing Product(s) for your own personal use only and not for resale. You shall not resell Products or remove components from Product for resale.


Title to Product(s) other than software passes from Sony to you upon shipment from Sony's facility. Title to software shall remain with the applicable licensor(s).

Governing Law/Waiver of Jury Trial:

This Agreement and all purchases hereunder shall be governed by and construed under the law of the state of California, without regard to conflicts of laws rules. You agree that the courts of California shall have exclusive jurisdiction over the parties for all disputes. Venue shall lie exclusively and only in either (i) San Diego County, State of California; or (ii) the Southern District of California of the United States District Court. THE PARTIES HEREBY WAIVE TRIAL BY JURY WITH RESPECT TO ANY DISPUTE RELATING TO THIS AGREEMENT OR YOUR ORDER.


The section headings used herein are for convenience or reference only and do not form a part of these terms and conditions, and no construction or inference shall be derived there from.

Critical Components:

The Products are not authorized for use as critical components in life support systems or situations where failure to perform can reasonably be expected to cause significant injury to users or others.

Force Majeure:

Sony shall not be liable for any delay or failure in performance caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labor difficulties, equipment failures, or any other causes beyond the control of Sony. Quantities are subject to availability. In the event of shortage, Sony may allocate sales and deliveries in its sole discretion.


Failure of Sony to insist upon strict performance of any provisions hereof shall not be deemed a waiver of its right and remedies. If any provision of this Agreement is deemed by a court to be unenforceable, the remainder shall stay in effect.

Entire Agreement:

These terms and conditions constitute the entire and exclusive agreement between you and Sony concerning the Products and your purchase hereunder and supersedes any and all statements or other agreements, whether oral or written, between you and Sony.


The trademark "SONY" and any other product names, service names or logos of SONY used, quoted and/or referenced in this Web Site are trademarks or registered trademarks of Sony Corporation or any of its affiliates. Other product names and/or company names used in the Website may be protected as their trademarks and/or trade names. Microsoft, Windows, Windows Vista, Excel, Windows Media and Life Without Walls, and the Windows logo are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Intel, the Intel Logo, Intel Inside, Intel Core, Ultrabook, and Core Inside are trademarks of Intel Corporation in the U.S. and/or other countries. Google, Google TV, Google Maps, Google Chrome, Gmail, Google Books, Google Earth, Google Ocean, YouTube, Picasa, Android, Android Market, the Google TV, YouTube, Android and Android Market logos are trademarks of Google Inc. Facebook and the Facebook logo are trademarks of Facebook, Inc. Twitter, the Twitter logo, Tweet, and Twitter bird are trademarks of Twitter, Inc. in the United States and other countries. Skype and the Skype Logo are trademarks of Skype Limited. Apple, Macintosh, Mac, Mac OS, iPhone, iPod, iPad, iPod classic, iPod touch, iPod nano and iPod shuffle, iTunes and iMovie are trademarks of Apple Inc., registered in the U.S. and other countries. Netflix and the Netflix logo are registered trademarks of Netflix, Inc. Slacker and the Slacker Radio logo are trademarks of Slacker, Inc. Vudu and the Vudu logo are trademarks of Vudu, Inc. Hulu and the Hulu logo are trademarks of Hulu. Pandora is a trademark of Pandora Media, Inc. Amazon Video On Demand is a trademark of Amazon in the U.S. and/or other countries. AT&T and the AT&T Globe logo are trademarks of AT&T Intellectual Property. Verizon Wireless is a trademark of Verizon Trademark Services, LLC. Bluetooth and the Bluetooth logo are trademarks of Bluetooth SIG, Inc. Qualcomm and Snapdragon are registered trademarks of Qualcomm Incorporated. Adobe, the Adobe PDF logo, Creative Suite, Photoshop, Premiere and Acrobat are registered trademarks of Adobe Systems Incorporated in the United States and/or other countries. Norton and Norton Internet Security are trademarks owned by Symantec Corporation or its affiliates in the U.S. and other countries. Carl Zeiss, Vario-Sonnar and Vario-Tessar are registered trademarks of Carl Zeiss, Inc. HDMI and High Definition Multimedia Interface are trademarks of HDMI Licencing LLC. Blu-ray Disc, Blu-ray 3D, the Blu-ray Disc and Blu-ray 3D logos are trademarks of the Blu-ray Disc Association. Dolby and the double-D symbol are registered trademarks of Dolby Laboratories. DLNA is a registered trademark of the Digital Living Network Alliance.

Sony Store Campus Program


The following individuals are eligible to make purchases through the Sony Store Campus Store and receive discounts:

  • All faculty and staff members from an accredited college or university in the United States.
  • All students currently attending or accepted into an accredited college or university in the United States.
  • All parents and legal guardians purchasing on behalf of their child who is a student currently attending or accepted into an accredited college or university in the United States.

Sony's Education Program cannot be combined with any other purchase program available through the Sony Store.

Eligible Products:

Sony Store provides an education discounts to eligible students, faculty and staff members for select VAIO® laptop and All-in-one PCs and related accessories. Education discounts are not available for other product purchases. The Sony Store education discount is subject to change at any time.

Purchase Quantity:

Faculty, staff, students and parents will be allowed to purchase the following quantities of products from the Sony Store Campus Store per academic school year:

    • One (1) desktop per academic year
    • One (1) laptop per academic year


    The above purchases can be made at the Website or through a retail Sony Store. Total product quantities remain the same regardless of where your purchase is made.

    Education discounts are not available for other product purchases. The Sony Store education discount is subject to change at any time. Qualifying purchases can be made at the Website or through a retail Sony Store. If you do not agree to the terms of this offer and the Terms and Conditions applicable to all Sony Store purchases, you may not participate in this offer. Sony reserves the right to modify or terminate this program at any time.

    The schools listed on Sony Store's Campus Program registration page are listed for informational purposes only. The fact that a particular school is listed is not necessarily an indication or statement that Sony Electronics Inc. endorses, is affiliated with or has a relationship, contractual or otherwise, with such school.

    Sony Store's Employee and Military Purchase Programs

    The Employee Purchase Program (EPP) is a benefit provided by Sony Electronics Inc. to current employees, contractors, and members of participating companies, government entities, and other organizations. The Program is intended solely for personal use. EPP members are allowed to purchase up to $10,000 per calendar year.

    EPP Discounts are not available for PlayStation® systems, PlayStation® products, Sony mobile phones, movies, music, games, Extended Service Plans and installation services. Other products may be excluded from the program discount in addition to those listed here. Employee Purchase Program discounts may not be combined with other promotional offers, discounts, bundles or applied to previous orders. Valid while supplies last. Offer is subject to change, including termination, without notice.

    Patent Notice

    One or more patents may apply to this website, including without limitation: U.S. Patent Nos. 5,528,490; 5,761,649; 7,908,173; and 7,908,176.


    Prices do not include tax or shipping. Reseller prices may vary. Specifications, availability, prices and terms of offer are subject to change without notice. Sony is not responsible for photographic, typographic or system errors.

    Rev. 04/12