More Sony Sites

More Sony Sites

  • Sony Pictures

    Movies and television programs from Sony Pictures.

  • PlayMemories

    Store and access all of your photos and videos in one place.

  • Reader Store

    Books, magazines and more. Shop all your favorite titles.

  • Sony Professional

    Broadcast and professional video and audio solutions.

  • Sony Music

    Local artists and international superstars of recorded music.

  • Sony Mobile

    Latest Xperia phones and tablets, plus apps and services.

  • Sony Online Entertainment

    Ultimate online gaming destination your PC and console.

  • e-Support

    Product support, FAQs, drivers, downloads and more.

  1. Home
  2. Customer Service
  3. Purchasing - Canceling an Order

Q. How can I cancel my order?
A. If you placed your order within the last 60 minutes, simply visit My Account and cancel your order from there.

Q. What if it’s been longer than an hour?
A.  One of our Customer Care agents would be happy to help.

Phone number: 1-888-289-7669
Phone hours: Mon - Fri from 8:30am to 6pm ET

Q. I received an Order Cancellation email, but I never cancelled my order. Why?
A. Our apologies for the inconvenience. There are several possible reasons your order could have been cancelled by us. Be on the lookout for a follow-up email with specific details.